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HOME > REFUND POLICY

Jaybird Skincare makes every effort to ensure that your product(s) arrive to you in perfect condition.  

In the unlikely event that you receive a product(s) that is damaged or incorrect, please contact us within 48 hours of receiving your goods via email: hello@jaybirdskincare.com.au or call 0408 605 043 (Monday to Friday 9.00am – 5.00pm). Please quote your name, contact details, order number, photographic evidence of the parcel or item(s) in question with a clear view of the issue and the reason for requesting a return or exchange.

Please do not return product(s) without contacting us first.

If the return is due to the product(s) you received being damaged or incorrectly supplied, the return shipping will be at no cost to you. 

For returns due to other reasons, you will be responsible for the cost of return shipping.

Returning of Goods                                                                                                                

In the event where an incorrect product(s) has been received, we will replace the product(s) with free return postage.  Incorrectly supplied product(s) will only be accepted for return and re-supply if the product(s) is unopened, in their original condition and are safely packed in their original packaging.

Please take care with packaging the items for return as it is your responsibility to ensure that all product(s) are suitably packaged in order to prevent damage during return shipping. We recommend that product(s) returned by post be sent by registered or certified mail as Jaybird Skincare will not accept responsibility for loss or damage occurring in transit on return to us.

Product(s) must be returned to Jaybird Skincare within 30 days of being purchased. Once they have been received at Jaybird Skincare and after confirming accepted claims, we shall then promptly, re-supply the product(s) or a store credit will be issued.

For us to reimburse you for the return shipping cost, please forward a copy of your shipping receipt to us. Please retain a proof of return postage until we have confirmed your refund for postage has been completed.         

Change of Mind

Please choose carefully, as Jaybird Skincare does not provide refunds, store credits or replacements if you simply change your mind. 

Returns due to other reasons

In the event that you are not completely happy with our product(s) you may contact us requesting a return. You must contact us stating your reason(s) for the return, via email: hello@jaybirdskincare.com.au or call 0408 605 043 (Monday to Friday 9.00am – 5.00pm).

Product(s) must be returned to Jaybird Skincare within 30 days of being purchased (please note: shipping costs are not included). Once we receive the returned product(s), we will process your request within 7 business days and if the claim is accepted Jaybird Skincare will then issue you with a store credit or a replacement.  You will be notified by email.

Please take care with packaging the items for return as it is your responsibility to ensure that all product(s) are suitably packaged in order to prevent damage during return shipping. We recommend that product(s) returned by post be sent by registered or certified mail as Jaybird Skincare will not accept responsibility for loss or damage occurring in transit on return to us.

 
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